Return, Replacement & Refund Policy
At Looplic, customer confidence and product reliability are at the core of our recommerce mission. Here is our comprehensive, transparent return, refund, and warranty framework for all devices and doorstep services.
7-Day Replacement Guarantee
Every certified refurbished smartphone, laptop, and tablet purchased on Looplic comes with a zero-questions-asked 7-day replacement window in case of technical defects or discrepancies.
6 to 12-Month Warranty
All devices pass our rigorous 32-point hardware and software diagnostic inspection, backed by up to 12 months of comprehensive warranty covering motherboard, screen, and battery issues.
Instant Refund Processing
Once an authorized return is received and verified at our inspection hub, refunds are credited back to your original payment method or bank account within 24 to 48 business hours.
Free Return Doorstep Pickup
You don't have to visit a courier hub or pay for shipping. Our logistics partner will schedule a doorstep reverse pickup from your home or office address at zero extra cost.
1. Overview of Looplic Return & Refund Terms
Looplic operates India's trusted device recommerce and certified refurbished electronics ecosystem. Whether you are buying a refurbished iPhone 14, selling an old Samsung Galaxy smartphone, or booking a doorstep screen replacement in Bangalore, our objective is to deliver unmatched reliability, complete fairness, and transparent operations.
This Return, Replacement, and Refund Policy applies to all orders placed on the Looplic platform (www.looplic.com), including refurbished mobile phones, laptops, smart accessories, and scheduled on-site maintenance services.
2. Seven-Day Replacement Policy for Refurbished Devices
Every device sold on our Buy Refurbished Devices marketplace undergoes a rigorous 32-point inspection by certified engineers. In the rare event that your delivered product exhibits any functional or technical issue, you are eligible for an immediate replacement within 7 calendar days of receipt.
- Eligible scenarios: Hardware failure, non-functional touchscreen, camera malfunction, biometric sensor failure, mic/speaker defect, or cosmetic grade discrepancy compared to the purchased condition (Superb, Very Good, Fair).
- Ineligible scenarios: Accidental physical impact or cracks occurring after delivery, liquid submersion, unauthorized third-party tampering, or failure to remove cloud locks before reverse transit.
3. Comprehensive Warranty Terms (6 to 12 Months)
Looplic provides a standard warranty on all certified pre-owned devices starting from the date of customer delivery. The specific duration (6 or 12 months) is clearly marked on your digital invoice and product certificate.
During the warranty tenure, if your smartphone or laptop develops internal motherboard faults, charging port failures, spontaneous display artifacts, or battery health deterioration below 80%, Looplic provides free repairs or equivalent device replacements.
4. Doorstep Device Repair & Screen Replacement Warranty
Customers booking doorstep repair through our Phone Repair Services or dedicated brand replacement portals (including iPhone Screen Replacement and Samsung Screen Replacement) receive up to 6 months of screen touch warranty.
If the replaced touch digitizer exhibits unresponsive regions or ghost touch anomalies, our technician will visit your location to replace the part at zero diagnostic or labor fee.
5. Refund Timelines and Payout Methods
When a replacement unit is unavailable in our inventory or a refund request has been officially approved:
| Payment Method | Refund Mode | Processing Timeline |
|---|---|---|
| UPI / GPay / PhonePe / Paytm | Direct UPI VPA Credit | Instant to 4 Hours |
| Credit / Debit Card | Original Card Gateway Refund | 3 to 5 Business Days |
| Net Banking (IMPS/NEFT) | Direct Bank Account Transfer | 24 to 48 Business Hours |
| Cash on Delivery (COD) | Verified Bank Account / UPI | 24 to 48 Hours upon QC |
6. Device Buyback Payout Terms
When you sell your old gadgets via our Sell Old Mobile Phone platform, price quotations are calculated dynamically based on physical body condition, functional checks, screen original status, and warranty age.
Once you accept the on-site physical evaluation quote, payment is executed immediately via instant IMPS or UPI transfer before our executive leaves your premises. Once payout is accepted and biometric/personal clearance is signed, the buyback transaction is finalized and non-reversible.
Frequently Asked Questions
How do I request a return or replacement for a refurbished phone?
You can initiate a return or replacement within 7 calendar days of delivery by visiting your Account dashboard, going to Order History, selecting the item, and clicking 'Request Replacement / Return'. Alternatively, you can email our customer care at support@looplic.com or message our dedicated WhatsApp helpline with your order ID.
What conditions must be met for a valid device return?
The refurbished device must be returned in the original packaging provided by Looplic, along with the included charging cable, accessories, warranty card, and invoice. The device must be cleared of all personal accounts (Apple iCloud, Google Account, Samsung Account), screen locks, and biometric passcodes before dispatch.
What is the warranty policy for doorstep repair services?
Doorstep screen replacements and hardware repairs performed by Looplic certified technicians come with an exclusive 6-month warranty. If the replaced component exhibits touch latency, dead pixels, or functional faults not caused by accidental liquid or physical drop damage, our technician will replace it free of charge.
How does the buyback price payout work when selling an old phone?
When you sell your old smartphone, laptop, or tablet on Looplic, our technician inspects the device at your doorstep, confirms the physical and functional parameters, and initiates an immediate instant payment directly to your verified UPI ID or bank account before taking handover.
Are software glitches and battery degradations covered under refurbished warranty?
Yes. Looplic refurbished devices are certified to maintain at least 85%+ battery health. If your battery drops below normal thresholds or develops unexpected power drain or internal component failures during the warranty period, Looplic will repair or replace the battery free of cost under our standard warranty policy.
Have questions about your order or warranty?
Our Bangalore support desk is available Monday to Saturday, 9:30 AM to 8:00 PM IST.